Privacy Policy

Privacy Policy of Delta Support Services Pty Ltd
ABN: 65 685 913 393
Phone: 0451 669 525
Postal Address ( Strictly by appointment ) : 143 Ryans Rd, Lake Innes NSW 2446

Effective Date: 2/5/2026

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1. Introduction

Delta Support Services Pty Ltd (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of personal information of our clients, staff, and other stakeholders. We are a registered NDIS provider and comply with the National Disability Insurance Scheme (NDIS) Practice Standards and the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store personal information, including sensitive information, and your rights regarding your personal information.

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2. What Personal Information We Collect

We may collect personal information that is necessary to provide our services, including:

• Name, date of birth, and contact details
• Health information and disability-related needs
• NDIS participant details and support plans
• Payment and billing information
• Emergency contact details
• Other information relevant to service delivery

Sensitive information, such as health information, is collected and managed in accordance with applicable privacy laws and NDIS requirements.

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3. How We Collect Personal Information

We collect personal information directly from individuals, or where authorised, from their representatives, family members, or healthcare providers. Information may be collected via:

• Forms and applications
• Phone, email, or in-person conversations
• Online portals or electronic communication
• NDIS or other relevant documentation

We will only collect personal information that is necessary for our services.

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4. How We Use Your Personal Information

Your personal information may be used to:

• Deliver and coordinate NDIS supports and services
• Maintain client records and progress reports
• Communicate with you regarding your services or account
• Comply with legal obligations, including NDIS reporting requirements
• Improve our services and for internal administrative purposes

We will not use your information for unrelated purposes without your consent.

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5. Disclosure of Personal Information

We may disclose personal information to:

• NDIS and government agencies as required by law
• Healthcare providers, allied health professionals, and service partners involved in your care
• Our staff for administrative and operational purposes
• Third-party service providers who assist in service delivery or business operations

We will only disclose personal information to third parties in accordance with privacy laws and with appropriate safeguards.

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6. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

Personal information is stored for the period required under the NDIS Practice Standards and relevant legislation and is securely disposed of when no longer needed.

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7. Access and Correction

You have the right to:

• Access your personal information
• Request corrections to ensure your information is accurate and up-to-date

Requests can be made by contacting our Privacy Officer via the details below. We may require verification of identity before granting access or making corrections.

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8. Complaints

If you believe your privacy has been breached, you may lodge a complaint with us:

Privacy Officer
Delta Support Services Pty Ltd
Phone: 0451 669 525
Address: 143 Ryans Rd, Lake Innes NSW 2446

We will respond to complaints promptly and in accordance with applicable laws. You may also contact the Office of the Australian Information Commissioner (OAIC) if unsatisfied with our response.

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9. Changes to this Policy

This Privacy Policy may be updated from time to time. The latest version will be available on request and on our website.

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10. Contact Us

For any questions regarding this Privacy Policy or your personal information:

Delta Support Services Pty Ltd
Phone: 0451 669 525
Postal Address ( Strictly by appointment ) : 143 Ryans Rd, Lake Innes NSW 2446